ChatBlitz
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Terms of Service

Last updated: April 2026

Note: The German version (AGB) is legally binding. This English translation is provided for convenience only.

1. Scope and Provider

These Terms of Service govern the use of the software-as-a-service offering ChatBlitz between

VebiSoft
Owner: Vebi Korbi
Germany
Email: info@chatblitz.de

(the "Provider") and the customer (the "Customer"). The service is offered exclusively to businesses within the meaning of § 14 German Civil Code (BGB). Contracts with consumers are excluded.

2. Service Description

ChatBlitz is a multi-tenant SaaS platform for automated WhatsApp customer communication, built on the official Meta WhatsApp Cloud API in Coexistence Mode. The feature set is defined by the product description on chatblitz.de at the time of contract conclusion.

3. Contract Formation and Term

The contract becomes effective upon confirmation of registration by email. A free trial lasts seven (7) days. After the trial, the contract continues under the selected monthly or annual plan and may be terminated with 14 days' notice to the end of the billing period. Without termination, the contract renews automatically.

4. Fees and Payment

Fees are listed on chatblitz.de. All prices are net of statutory VAT where applicable. In Phase 1, billing is manual by invoice (SEPA transfer, due within 14 days). Late payment entitles the Provider to suspend access.

5. Customer Obligations

  • The Customer must maintain a valid Meta Business account and an approved WhatsApp Business Account (WABA).
  • The Customer is solely responsible for content uploaded to the knowledge base and for compliance with Meta's messaging policies.
  • Use of the platform for gambling, pornography, political advertising, drugs, illegal offers or spam is prohibited.
  • Login credentials must be kept confidential; the Customer is liable for actions under their account.

6. License

The Provider grants the Customer a non-exclusive, non-transferable right to use the platform for the term of the contract. All IP rights remain with the Provider. Decompilation, resale and sublicensing are prohibited.

7. Availability

The Provider targets 99 % annual uptime, excluding scheduled maintenance and outages of third-party services (Meta WhatsApp Cloud API, Supabase, Vercel, LLM providers).

8. AI Content Disclaimer

Replies are generated by external LLM providers. The Provider does not warrant accuracy, completeness or timeliness of AI-generated output. The Customer must review sensitive information (insurance premiums, legal advice, claims handling) manually or via the handoff mechanism.

9. Liability

The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence, liability is limited to foreseeable damages typical for this type of contract. Otherwise liability is excluded. Liability under the German Product Liability Act remains unaffected.

10. Data Protection

See our Privacy Policy. A Data Processing Agreement (DPA) under Art. 28 GDPR is concluded with each Customer and available in the dashboard.

11. Termination and Data Deletion

The Customer may terminate at the end of any billing period. After termination, personal data is soft-deleted for 30 days and then permanently deleted, subject to statutory retention obligations.

12. Changes to the Terms

The Provider may amend these Terms with 30 days' email notice. Absence of objection within that period constitutes acceptance.

13. Miscellaneous

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive venue, where legally permissible, is the Provider's place of business. If individual provisions are invalid, the remaining provisions remain in effect.